Customer Success Management

Your Enterprise CSM will work to understand your business and security requirements to ensure Xcitium solutions are aligned for your success for optimal security performance.

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Defined project requirements to ensure your Xcitium security solutions are seamlessly integrating into your environment and work optimally for your infrastructure. Your Customer Success engineer will open communication about the updates, upgrades and feature enhancements you’re scheduled to deploy.

Annual Business Reviews
Evolve your endpoint security program

Defined project requirements to ensure your Xcitium security solutions are seamlessly integrating into your environment and work optimally for your infrastructure. Technical Account Management will open communication about the updates, upgrades and feature enhancements you’re scheduled to deploy.

Ongoing Syncs & Reporting
Setup for long term success with Xcitium

Customer service, support and help is absolutely important to Xcitium’s values. Technical Account Management (TAM) will be your customer advocate to advise you regularly on open cases, facilitate escalations and assistance on configuration, optimization, updates and upgrades.

Feature Capabilities
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Dedicated Customer Success

Your dedicated point of contact will regularly facilitate and provide expert help on updates and upgrades solutions.

Empower Your Existing Team

Your dedicated CSM guides you through challenges your organization may face with ever changing landscape of cybersecurity solutions.

Know-How to Maintain & Manage

Receive continuous product education and community benefits to manage enable your IT team for ongoing success with Xcitium.

Customer Advocacy

Open communcation channels with Product, Service and Engineering to receive custom enhancements or features.

Training & Knowledge Transfer

Your internal IT staff will be trained to handle any upcoming update to prevent interruptions on your security installation.

Reporting & Documentation

Actionable information based on your data will deliver customized reporting related to your own environment’s logs.

Resources
Free Malware Scan
Awards/Certifications
avtestAVtest Approved Endpoint Protection
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