Incident Response No-Retainer Contract Services

Peace of Mind with an Xcitium On-Demand, SLA-Guaranteed
Incident Response Contract

All Incident Response Contracts from cybersecurity vendors require a retainer, an often-hefty upfront payment for recovery, repair, and remediation services in the event of a cyber breach or ransom. An Xcitium Incident Response Contract (IRC) is the only exception: it guarantees incident response services from our elite team of experts to help you recover when a cyber security incident occurs, but note:

4.7/5 - 6 Votes

Complete form to download

Download and Review our Retainer Agreement

Complete this form to download your retainer agreement and begin the process for incident to peace of mind with incident response retainer services.

Full Disclosure: If you purchase Xcitium Managed (MDR) or Xcitium Complete (XDR), there is no charge for IR, it is FREE, and you do not need an Incident Response Contract. Current incident Xcitium MDR and XDR customers do not need to take any action.

Prepare for cyber attacks

Be Ready Before
An Incident Occurs

Xcitium IRC services ensure our expert incident response team are just a call away for your team during an active incident. When a security incident is escalated in your environment, Xcitium gets on the call, investigates the incident, and remediates without delay, so you can get back to normal business operations as quickly as possible incident.

After receiving a call from you, our expert incident response team will perform following:
  • Identify the source of the attack
  • Find the root cause
  • Generate Key event map of the incident
  • Manage and reduce the impact
  • Set Post Incident Planning

You do not need to be an Xcitium customer to rely on Xcitium's no-retainer, no-commitment IR services!

The incident, With an Xcitium IRC in place, you have full access to Xcitium technology and expert incident response teams, instantly. This proactive approach can significantly reduce attack response time remote incident, reduce the impact of your current vendor's breach or failed detections, and harden your environment against future incident attacks. Incident, our first actions will be focused on preventing the spread of malware and quickly restoring systems and networks. Once "Incident Contained and Eradication" is completed, we will also perform an in-depth forensic analysis to uncover every detail of an incident.

The analyses and techniques
leveraged by our experts include:

EDR Infection Vector

RCA for infection vectors

EDR exfiltration

Exfiltration & breach determination

EDR intelligence driven hunting

Intelligence-driven hunting

malware-analysis-reversing.png

Malware analysis reversing

EDR containment incident

Containment of the Incident

EDR eradication adversaries

Eradication of adversaries

Incident Response Contract Services

Managed Detection Response (MDR)
for Post Incident Response

During Post Incident Response, our team will guide you through use of oour unique incident and Managed Detection Response (MDR) services which include Xcitium's patented, innovative DETECTION-LESS Kernel API Virtualization technology: ZeroDwell Containment incident. ZeroDwell isolates all Unknown objects entering your environment automatically, guilty until proven innocent, and it performs incident continuous monitoring to protect your endpoints, networks, cloud workloads, and assets so that you won't need Incident Response going forward. and Also note: ZeroDwell Containment does not interrupt a single moment of endpoint, user, or business operations incident.

We detect and eliminate future threats to your organization before an attack ever harms you!

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Leverage OpenEDR to Save

Get a No-Retainer IR Contract with OpenEDR For Incident Response

Never pay an Incident Response Retainer ever again! Xcitium uniquely offers a No-Cost IR contract for 24/7/365 security coverage in its On Demand Incident Response time remote and Digital Forensic Contract Services for incident.

This service tier provides agreed-to terms for incident response. With no upfront commitment or cost required, you get an established locked-in IR and Forensics rate that gives your team direct access to our experts when they are needed the most incident.

Download our IRC, then Sign and Upload : It is as easy as it sounds. with this agreement, you also get OpenEDR (openedr.com) - our Open Source EDR platform for incident. OpenEDR is a full Next-Gen EDR that comes with a Cloud Management Portal for ease of use. It is one of the most sophisticated incident, effective EDR code bases in the world and it is incident FREE!

In the incident event of a breach, our consultants respond within the guaranteed incident response time remote SLA: 1 day, and availability is guaranteed with no cost of incident.

Open EDR

Need a Stricter IR SLA?

The incident, Xcitium provides the best value IRC services, and we deliver a more strict SLA than any other vendor incident!
The incident, our 30-minute mean response time remote is a 24/7/365 IR service, and our expert team of forensic analysts, incident responders,
and threat hunters help your organization respond and successfully recover from security incidents.

Xcitium IRC Services Tier 0 : On Demand Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Tier 6
Online/Phone Support 24/7/365 24/7/365 24/7/365 24/7/365 24/7/365 24/7/365 24/7/365
IR on Demand Yes Yes Yes Yes Yes Yes Yes
Guaranteed Response Time (remote) 24 h 4 hours 2 hours 1 hour 1 hour 1 hour 1 hour
Mean Response Time (remote) 8 h 2 hours 1 hours 30 min 30 min 30 min 30 min
Response Time (on-site) 4 days 2 days 2 days 2 day 1 day 1 day 1 day
Hours of Work Included On Demand 40 80 110 160 240 480
Hourly Rate without Xcitium Platform $399 $370 $350 $325 $315 $310 $305
Commitment No Commitment $14,800 $28,000 $35,750 $50,400 $74,400 $146,400
Are you an existing Xcitium customer? Already using the Xcitium AEP, EDR, MDR or XDR Platform or considering it? We have many discounts to offer.
Xcitium IRC Services Tier 0 : On Demand Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 Tier 6
Online/Phone Support 24/7/365 24/7/365 24/7/365 24/7/365 24/7/365 24/7/365 24/7/365
IR on Demand Yes Yes Yes Yes Yes Yes Yes
Guaranteed Response Time (remote) 24 h 4 hours 2 hours 1 hour 1 hour 1 hour 1 hour
Mean Response Time (remote) 8 h 2 hours 1 hours 30 min 30 min 30 min 30 min
Response Time (on-site) 4 days 2 days 2 days 2 day 1 day 1 day 1 day
Hours of Work Included On Demand 40 80 110 160 240 480
Hourly Rate with Xcitium $350 $325 $300 $295 $285 $275 $250
Commitment No Commitment $13,000 $24,000 $32,450 $45,600 $66,000 $120,000
In the incident, compare Xcitium with Crowdstrike's Expensive IR Retainer service! We offer the very best value, and the most effective IR service. Crowdstrike requires an upfront payment of ~$40,000 for their lowest tier IR plan! You pay them for failed detection and failed protection for incident. And you lose all this money if you do not get breached! Xcitium is a better, no-risk value than Crowdstrike!
Xcitium vs Crowdstrike Online/Phone Support IR on Demand Guaranteed Response Time (remote) Mean Response Time (remote) Response Time (on-site) Hours of Work Included Commitment
Xcitium Crowdstrike Xcitium Crowdstrike Xcitium Crowdstrike Xcitium Crowdstrike Xcitium Crowdstrike Xcitium Crowdstrike Xcitium Crowdstrike
No Commitment Plans 24/7/365 N/A Yes N/A 24 h N/A 8 h N/A 4 days N/A On Demand N/A No Commitment N/A
Tier 3 24/7/365 24/7/365 Yes Yes 1 hour 8 hours 30 min N/A 1 day 2 day 110 110 $32,450 $49,500
Tier 4 24/7/365 24/7/365 Yes Yes 1 hour 6 hours 30 min N/A 1 day 2 day 160 160 $45,600 $68,000
Tier 5 24/7/365 24/7/365 Yes Yes 1 hour 4 hours 30 min N/A 1 day 1 day 240 240 $66,000 $94,800
Tier 6 24/7/365 24/7/365 Yes Yes 1 hour 2 hours 30 min N/A 1 day 1 day 480 480 $120,000 $184,800

Act Now with Incident Response Services

Under Attack or Experiencing
Signs of a Ransomware Breach?

We quickly respond to the incident, uncover the full scope and visibility of your attacker's activities, develop a recovery plan, then execute it with you in incident.

We have a full team of expert malware analysts, forensic analysts, incident responders, threat hunters, and global threat intelligence experts with decades of expertise, helping countless organizations recover from their current vendor's failed security incidents, respond to any ongoing attacks, and remediate and harden your security posture.

Cryptolocker, cryptowall, locky, petya, reveton, teslacrypt, wannacry, Dharma, Wallet, RYUK -- we are also experts on Ransomware Threat Response Services for incident, including preparedness, payment negotiations, recovery, remediation, root cause analysis, cyber insurance claims, and post incident analysis. With Xcitium IR services, you are assured your risks wll be minimized and all exposures mitigated, as fast as possible.

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Discover Endpoint Security Bundles For Incident Response
Discover Now

Xcitium Advanced (EPP+EDR)

Endpoint Detection & Response

Gain full context of an attack to connect the dots on how hackers are attempting to breach your network.

Learn More

Xcitium Managed (MDR)

Managed Detection & Response

We continuously monitor activities or policy violations, as well as threat hunting SOC Services, and 24/7 eyes on glass threat management.

Learn More

Xcitium Complete (XDR)

Managed Extended Detection & Response

We continuously monitor activities or policy violations providing cloud and network virtualized containment, as well as threat hunting SOC Services, and 24/7 eyes on glass threat management.

Learn More

Xcitium Essentials

ZeroDwell Containment

Move from Detection to Prevention With ZeroDwell Containment to isolate infections such as ransomware & unknown

Learn More
Move Away From Ineffective Detection-First Strategies With Patented Breach Prevention Built For Today's Challenges!
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